At Floral Leaf, we strive to provide high-quality flowers and exceptional event decoration services. We understand that sometimes things may not go as planned. Below is our return policy to ensure customer satisfaction.
1. Fresh Flowers Delivery
- Non-Returnable: Due to the perishable nature of fresh flowers, we do not accept returns once the flowers have been delivered.
- Quality Guarantee: If you receive flowers that are wilted, damaged, or not as described, please contact us within 24 hours of delivery with photographic evidence. We will gladly offer a replacement or refund for the affected items.
2. Event Decoration Services
- Cancellation Policy:
- Cancellations made more than 7 days prior to the event will receive a full refund.
- Cancellations made between 3 to 7 days prior to the event will incur a 50% cancellation fee.
- Cancellations made less than 3 days before the event will not be eligible for a refund.
- Service Issues: If you experience any issues with our decoration services, please contact us within 24 hours after the event. We will assess the situation and determine if a partial refund or service credit is appropriate.
3. Exchanges
- We do not offer exchanges for delivered flowers. However, we will consider exchanges for event decoration items (e.g., vases, centerpieces) if they are returned in their original, unused condition within 7 days of delivery.
4. Contact Information
For any questions or to initiate a return or cancellation, please contact our customer service team at:
- Phone: 0300 8479771
- Email: [email protected]
Thank you for choosing Floral Leaf! We appreciate your business and are committed to ensuring your satisfaction.